Our platform

We've built a modern software platform to enable utilities in three ways.

 

Speed to Market

Launch your utility business without having to invest in major technology infrastructure. Integrate your innovative new products and start serving your growing customer base.

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Higher Profitability

Reduce the operational costs of serving your customers with better tools to automate expensive concerns like compliance and exception handling, and optimise team and business performance.

Differentiation

Stand out in a competitive market by delivering innovative, valuable and appropriate products to your customers. Our flexible architecture allows you to test, learn and adopt as new technologies and business models emerge.


Our product suite

We are building innovative products on top of our platform to fulfil key functions for your utility business.

 

Trust

Reduce churn and increase customer satisfaction by proactively communicating with your customers on behaviour and events that impact their bill. Leverage automation and data science to ensure customers get timely messages, and relevant add-on products, services, or content.

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Retail Hub

Create stronger relationships with your customers as you deliver industry-leading service and products, streamline your ops team performance, and identify issues before they affect your customers.

(In development in 2017)

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Modular Architecture

Our platform is composed of modules designed to meet various functions within your business. Use all, some, or integrate individual modules with your existing software.

 

Success stories

We have a solid track record of delivering value to the energy sector.   

 
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Our team

Our team has broad experience building modern, intelligent toolsets to power competition-beating customer service and product innovation.

 

Yann Burden

CEO and Co-founder

Yann co-founded Billcap in 2011 to deliver actionable energy insights to customers while delivering measurable value to energy companies. He has extensive international experience in the energy industry (UK & France) and as a technology consultant for Accenture and PwC. He has a BSc from University of Melbourne where he is currently an Honorary Fellow of the Melbourne School of Engineering.

Ewen Stewart

Head of Architecture and Product

Ewen has over 20 years utilities experience. As technical co-founder of Sage EMS, he led the development of a market leading billing platform for the energy industry, eventually selling the business to energy retailer ERM where he was an executive for 5 years. Ewen has designed and implemented Meter Data Management systems and Tariff Optimisation Engines for major energy utilities including Origin Energy and Citipower/Powercor.

 

Software Development team

Our team of Software Developers, User Experience Designers and Data Scientists have delivered valuable products across many top-tier technology organisations including Lumo Energy, Red Energy, Redbubble, Hooroo, Center for Market Design, Behaviour Works Australia, Powershop and Sage Utility Systems.

Operations and Product team

Our team of Business Analysts, Product Managers, and Operations Professionals have delivered compliant and effective solutions across the energy sector for ERM Power, Red Energy, EDF Energy, Lumo Energy, BT (British Telecommunications), Scottish and Southern Energy and E.On (UK).